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Privacy Policy

Who we are

Custom Radiator Covers are committed to keeping client information securely and in line with the latest legislation. We only hold client contact data relevant to orders placed. When details are no longer required, we will remove information from our systems.

Our company trades as Custom Radiator Covers Ltd

Our website address is: https://customradiatorcovers.org.uk

Our contact number is: 07917 440474

Company address: Lower Middleton Street, Ilkeston, Derbyshire, DE7 5TN

Registered Company No is: 09354629

 

What personal data we collect and why we collect it

Clients purchasing from our site for the first time are given the opportunity to create an account which will make future purchases quick and easy. You can opt out of creating an account and enter your details for just that one purchase.

When buying  from us, we collect the following data specifically for purchasing and delivery:

  • Name
  • Contact details, phone and email
  • Address

This information is only collected from visitors to our site who are buying from us.

Why we need this data

This data is required for purchase and delivery of any items ordered from us.

We never share or sell our client data to any third parties.

Payment Processing

All payments online are processed through PayPal. Custom Radiator Covers do not see or store and credit/debit card details. 

 

How information is stored

We store your information on our secure servers which are located in the UK.

All information transfer is carried out over a secure SSL connections meaning that no one can intercept any data.

The data is physically secured within the data centres and access is restricted to key maintenance personnel.

Enquiries from potential new clients

Data is also collected from potential new clients making enquiries to Custom Radiator Covers. Any email enquiries sent to us are stored on a secure SSL server. This data is only held for replying to requests whereupon we ask about your requirements to understand how to best offer you the right type of radiator cover for your needs.

New clients will be required to ‘consent’ our Privacy Policy and Terms and Conditions prior to placing an order.

Cookies

What are Cookies?

A cookie is a small piece of data that our website asks your browser to store on your computer or mobile device.  Generally, it contains certain information that is not personally identifiable to you but is used to improve and personalise your web experience. For example, a cookie can include the date and time of visits to the website, the pages viewed, the time spent on the website and the sites visited just before and just after it.

 We use Cookies to store your details when creating an account to save you time when making a second purchase from us.

Analytics

Our website uses Google Analytics and collects the following information:

Time of visit, pages visited, and time spent on each page of the webpages

Referring site details (the URL of a site that a user came through to arrive our site)

Type of web browser used to view our site

Type of operating system (OS)

Network location and IP address.

We do not collect personal data, e.g. names, contact numbers or addresses through Google Analytics.

Who we share your data with

Custom Radiator Covers does not share or sell personal data with any third parties.

Access to your data

If you have an account with Custom Radiator Covers you may request access to your account to check your personal details and order pending or completed. You will not be able to access any other client details, just your own.

How we protect your data

All procedures are in place to prevent a data breach, but in the event of a breach, we will inform the individuals affected and the ICO.

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We are currently working on 10 - 12 week leadtimes for all orders due to very high demand. Dismiss